kikiya's Privacy Policy

This privacy policy ("Policy") is issued by kikiya ("we", "us", "Platform") and applies to users ("you", "your") of the kikiya.cam website and related services ("Services"). This policy has been prepared in accordance with the applicable laws and regulations of Bangladesh.

By using our services, you are considered to have given your consent to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

kikiya places the highest importance on its users' privacy. We keep your information secure using SSL encryption and advanced cybersecurity technology. This policy may be updated from time to time, and you will be properly notified of any changes.

2.1 Registration and Account Information

When you open an account with kikiya, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — for those aged 21 and above only)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka — BDT)

2.2 Identity Verification Information (KYC)

To ensure secure transactions and prevent money laundering, we may collect the following documents as part of identity verification (KYC):

• Photo of national identity card (NID) or passport
• Proof of address (utility bill or bank statement)
• Proof of payment method (bKash, Nagad, Rocket, or Upay account details)
• Selfie or photograph where applicable

2.3 Financial Transaction Information

To process deposits and withdrawals, we record the following information:

• Transaction date and time (Bangladesh Standard Time — BST, UTC+6)
• Transaction amount (in Taka)
• Payment method used (bKash, Nagad, Rocket, Upay)
• Transaction reference number
• Account balance history

2.4 Technical and Usage Information

Information collected automatically while you use our platform:

• IP address and device identifier information
• Browser type and operating system
• Session duration and page visit history
• Cookies and local storage data
• Gaming history and betting records

3.1 Service Delivery and Operations

kikiya uses your information primarily for the purpose of providing services. This includes account management, transaction processing, providing bonuses and promotions, and ensuring an uninterrupted experience on our gaming platform.

3.2 Security and Fraud Prevention

We use information to ensure the security of your account and financial transactions:

• Detection of unauthorized access and fraud
• Anti-money laundering checks
• Multiple account verification and prevention of bonus abuse
• Cybersecurity threat monitoring

3.3 Customer Support

Our 24/7 live chat support team may access your account information and transaction history to resolve your issues quickly. This access is limited solely to support purposes and is strictly controlled.

3.4 Responsible Gaming

By monitoring your gaming behavior, we can identify problematic gambling patterns. This is part of our responsible gaming policy and is done in the interest of your wellbeing.

3.5 Compliance with Legal Obligations

Information is retained and used to comply with applicable laws and regulations, to respond to requests from regulatory authorities, and to resolve disputes.

4.1 Third-Party Providers

We work with trusted third parties to provide specific services. All such partners are bound by strict confidentiality agreements and may use your information only for specified purposes:

• Payment gateway providers (bKash, Nagad, Rocket, Upay)
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others)
• Identity verification service providers
• Cybersecurity and fraud detection services

4.2 Disclosure for Legal Requirements

We may be legally required to disclose your information in the following circumstances:

• Upon receipt of a court order or legal directive
• To assist in investigations by government or regulatory authorities
• To comply with anti-money laundering laws
• In matters relating to national security

4.3 What We Never Do

We commit that:

• We never sell your personal information to third parties
• We do not transfer your information to other companies for marketing purposes
• We do not disclose any unnecessary information without your consent
• We do not process your information for unauthorized purposes

5.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. kikiya uses cookies for the following purposes:

• To maintain login sessions and ensure secure access
• To remember your preferences and settings
• To measure and improve platform performance
• For fraud detection and security verification

5.2 Types of Cookies

We use three types of cookies:

• Essential cookies: Essential for the core functionality of the website — these cannot be disabled.
• Functional cookies: For your preferences and personalized experience.
• Analytics cookies: For analyzing user behavior and improving the site — you can disable these if you wish.

5.3 Cookie Controls

You can control cookies by changing your browser settings. Please note that disabling certain cookies may affect the performance of our platform and some services may not work correctly.

6.1 Data Retention Period

We retain your personal information only for as long as necessary. Specific retention guidelines:

• Account information: for the duration the account is active and for a specified period after closure as required by law
• Financial transaction records: minimum 5 years (legal obligation)
• KYC documents: following verification, in accordance with regulatory guidelines
• Log files and session data: generally up to 90 days

6.2 Security Measures

kikiya follows industry-standard security practices to protect your data:

• 256-bit SSL (Secure Socket Layer) encryption on all data transmissions
• Encryption of stored data (Encryption at Rest)
• Two-Factor Authentication facility
• Regular security audits and vulnerability testing
• Restricted staff access controls (Role-Based Access Control)
• Suspicious activity monitoring system

6.3 Steps in Case of a Data Breach

If a data breach occurs, we will act quickly. Affected users will be notified via their registered email if necessary, and every effort will be made to limit the damage.

7.1 Right to Access and Correct Information

You have the following rights at any time:

• The right to request a copy of the information stored about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of information in certain circumstances
• The right to object to the processing of information

7.2 Opting Out of Marketing Communications

You can stop receiving promotional emails or notifications at any time. To do so, change your account settings or contact our support team. Please note that important notifications related to transactions and your account cannot be turned off.

7.3 Account Closure Request

You may request us to close your account and delete your personal information. However, due to legal obligations, certain information may need to be retained for a specified period.

To provide our services, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:

• The receiving party maintains adequate security standards
• Data transfer agreements follow international privacy standards
• Transferred data will receive the same level of protection as applicable in Bangladesh
• Where required, appropriate safeguards (Standard Contractual Clauses) will remain in effect

kikiya's services are only for those aged 21 and above. We do not intentionally collect any personal information from minors.

An age verification process is in place during registration. If we have reason to believe that a minor is using our services, we will immediately suspend that account and delete the collected information.

If you are aware of a minor using our platform, please notify our support team.

kikiya may update this privacy policy from time to time. In the case of significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of the policy will change

If you continue using our services after the changes, you will be considered to have given your consent to the updated policy. If you disagree with the changes, you may contact us and close your account if needed.

If you have any questions, concerns, or complaints about this privacy policy, or if you have any requests regarding your information, please contact us: